Frequently Asked Questions

Since Tradelocker is one of the world’s most advanced and widely used trading platforms, our FAQ also covers guidance on installing and using Tradelocker on desktop and mobile devices, customizing charts, placing and managing trades, and exploring advanced tools like Expert Advisors (EAs) and indicators.

Frequently Asked Questions

Answers to common questions about trading on Tradelocker, account setup, deposits & withdrawals, and more.

Tradelocker is a powerful multi-asset trading platform used globally for Forex, CFDs and commodities. It offers advanced charting, multiple order types, automated trading via Expert Advisors (EAs), and a wide library of technical indicators — making it ideal for both beginners and professional traders.

Creating an Tradelocker account with AIM is quick: register on our website, complete identity verification, choose your account type (Standard, ECN or Premium), and fund your account. After verification you'll receive login credentials and a link to download Tradelocker for desktop, mobile or WebTrader.

We support multiple deposit and withdrawal channels including bank wire, major credit/debit cards and selected e-wallets. Processing times and fees vary by method — check your Client Portal for live options and instructions.

Spreads depend on your chosen account type and market conditions. Standard accounts offer competitive spreads from about 1.5 pips, ECN accounts offer raw spreads with a commission per lot, and Premium accounts provide tighter conditions. See the Account Comparison page for full details.

Leverage varies by account and instrument. For Forex pairs, leverage up to 1:500 may be available on select accounts, while other instruments may have lower limits. Always consider the risks of leverage and consult our risk disclosures.

Yes — Tradelocker fully supports Expert Advisors (EAs) and algorithmic trading. You can run automated strategies on your desktop or on our VPS options for reduced latency and 24/7 operation. Check EA compatibility and account permissions before deploying live strategies.

Download Tradelocker from our platform page or from Tradelocker. For desktop, run the installer and enter your login details. For iOS/Android, download Tradelocker from the App Store or Google Play and sign in with the credentials provided in your Client Portal.

We use industry-standard security including segregated client accounts, encrypted connections (SSL), two-factor authentication (2FA) for Client Portal access, and strict KYC/AML procedures to safeguard your funds and personal data.

Order execution depends on market liquidity and your account type. ECN accounts provide direct market access and typically tighter pricing; however, in fast markets slippage can occur. Our execution policy aims to minimize delays and fill orders at the best available prices.

If you can't find an answer here, contact our support team via live chat in the Client Portal, email, or the phone number listed on our Contact page. Provide your account ID and a clear description so we can help you faster.